Superyacht Jobs

Help Desk Consultant - Large Private Estate - Middle East (Ref: Lr 17563) 
Ref No: 17563
Position Location: Middle East
Min Quals: Trade Qualification

Hiring Lead: Lisa Ricourt
Status: Closed
Opened on: 11 July 2019



POSITION:            Help Desk Consultant Large Private Estate

START DATE:      August 2019

LOCATION:          Middle East

PACKAGE:           Competitive salary and leave offered, housing, flight allowance and full medical insurance 


  • Trade Qualified or Industry related University Degree





  • Fluent in English - Arabic language advantageous but not mandatory

  • You should have knowledge of common technical terms related to electrical, plumbing and HVAC, and able to communicate problems from users to technicians effectively.

  • Knowledge of Windows, Word, Excel, Outlook is essential – you must know how to use Excel spreadsheets efficiently, with some basic understanding of simple formulas.

  • You must be comfortable and accurate with data entry.

  • Experience with using issue tracking databases or CMMS advantageous. 

  • Workplace Health and Safety Compliance – ensure safe work practices are maintained and complied with.



You will be rostered on in one of 3 daily rotating shifts, generally working as part of a technical team where you will be the main point of communication for the team.

Your primary role will be to receive calls about various technical problems, record them using spreadsheets or other software, and communicate them to technicians via email or phone, who are dispatched to resolve the problems.

You should be flexible, willing to help in the maintenance team with non-help desk issues, such as moving equipment, performing other administrative duties or helping on other odd jobs, as required.

You must maintain very good communication with your team.  Sharing information is key.

This role is a team role. You must always assist your team if needed and respond to requests promptly.


Report all defects and follow up till done.




Male / Female candidates

Non smoker/no visible tattoos

** We thank you in advance for your interest in this position.  Please read the full job description very carefully and ensure you meet all the criteria listed before applying.   Only if your application meets all the criteria shall the Crew Specialist managing the position be in touch further via email/phone.**

Position Requirements.

Criteria Requirements
Work Type Full time
Market sector Shore Based Position
Position Engineer, Villa Staff
Recruiting Area Northern Europe, Baltic Sea, Germany, United Kingdom, Holland, Western Mediterranean, Gibraltar, Spain, Barcelona, Palma, South of France, Antibes, Italy, Genoa, Eastern Mediterranean, Croatia, Greece, Turkey, Middle East, Canary Isles, Azores, South Africa, East Coast USA, Maine, New Port, Fort Lauderdale, Miami, Northern Caribbean, St Marten, Antigua, Southern Caribbean, West Coast USA, San Diego, San Francisco, East Coast Canada, West Coast Canada, Alaska, Central America, South America, Eastern Pacific, Western Pacific, Hong Kong, SE Asia, Philippines, Pattaya, Phuket, Singapore, Bali, Langkawi, Penang, Indian Ocean, Red Sea, South Pacific, Tahiti, Fiji, Australia, New Zealand
Min Exp 2 years
Position Status Single
CV Recent CV

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